We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 4.00pm to 9.00pm (16:00 to 21:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.

Bookings

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled, or part cancelled within 10 days of the scheduled date of arrival or you do not show, or you use the card to pay on departure.

If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.

Bookings made online from our website are handled by a third party agency, Eviivo Ltd. This is to protect your security in carrying out the booking and providing credit card details over the internet, and may therefore be subject to differing terms and conditions in force at the time of booking.

Cancellation by the Guest

A confirmed reservation is deemed to be a binding contract. In the event of any cancellation, or part cancellation within 10 days of the scheduled date of arrival, a cancellation charge of up to 50% of the balance due may be levied.

We will endeavour to re-let the accommodation for the period of the cancellation but for any part of the cancelled visit that is not re-let a cancellation charge of up to 50% of the balance due may be levied. In the case of goods, services, meals or drinks that are pre booked and remain untaken, no allowance refund or alternative will be made.

If you cancel Your Booking within 48 hours of the scheduled date of arrival or failure to arrive by any or all of your guests, on the agreed date of arrival, for whatever reason including illness, a charge equivalent to the total booking price that includes any supplements selected by you will be levied.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Carraw Bed and Breakfast for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

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Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Britain grading in a similar standard of room. Should this establishment be more expensive than Carraw Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

A car park is available for guests’ use at the side of the farmhouse. Cars parked here are at owners risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

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Evening Meal Reservations

Evening Meals are available each evening. Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice.  Without pre-ordering we will unfortunately not be able to provide a meal on the day of arrival.

As evening meals are purchased for and prepared to order, if an order is placed and cancelled after 12.00 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10 per set.

Liability.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Missing Items

We reserve the right to charge for missing items.

Payment

Payment is due on the morning of departure and we accept the following credit and debit cards; Debit Mastercard, Delta, Electron, JCB, Maestro, Mastercard, PIN Train, Solo, UK Maestro and Visa, as well as personal cheques (with guarantee card), business cheques and cash.

Pets

Pets are not permitted in the house or on the adjoining land. Well behaved assistance dogs are welcome.

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Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within any part of Carraw Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any room(s) and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

Carraw Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

VAT

All published rates are inclusive of VAT at the current rate.

For further information or to make a reservation please click here

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