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Carraw Bed and Breakfast

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Terms and Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.


Arrival and Departure

Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.


Reservations

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled, or part cancelled within 10 days of the scheduled date of arrival or you do not show, or you use the card to pay on departure.

The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the first night total. You will be informed of this at the time of booking.

If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.

Bookings made online from our website are handled by a third party agency, Eviivo Ltd. This is to protect your security in carrying out the booking and providing credit card details over the internet, and may therefore be subject to differing terms and conditions in force at the time of booking.


Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of any cancellation, or part cancellation within 10 days of the scheduled date of arrival, a cancellation charge of up to 50% of the total booking price, plus a booking cancellation fee, may be levied.

We will endeavour to re-let the accommodation for the period of the cancellation but for any part of the cancelled visit that is not re-let a cancellation charge of up to 50% of any room nights that have not been re-let, plus a booking cancellation fee, may be levied. In the case of goods, services, meals or drinks that are pre booked and remain untaken, no allowance refund or alternative will be made.

If you cancel Your Booking within 48 hours of the scheduled date of arrival or failure to arrive by any or all of your guests, on the agreed date of arrival, for whatever reason including illness, a charge equivalent to the total booking price that includes any supplements selected by you, plus a booking cancellation fee, will be levied.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Carraw Bed and Breakfast for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

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Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Britain grading in a similar standard of room(s). Should this establishment be more expensive than Carraw Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.


Car Parking

A car park is available for guests’ use at the side of the farmhouse. Cars parked here are at owners risk.


Change of Room

If a booking is taken out for a specific room and the room reserved is rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room.


Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.


Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

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Evening Meal Reservations

Evening Meals are available each evening. Please telephone or email in advance to book an evening meal and notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice.  Without pre-ordering we will unfortunately not be able to provide a meal on the day of arrival.

As evening meals are purchased for and prepared to order, if an order is placed and cancelled after 12.00 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.


Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.


Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.


Lost Property

 

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.


Missing Items

We reserve the right to charge for missing items.


Payment

Payment is due on the morning of departure and we accept the following credit and debit cards; Debit Mastercard, Delta, Electron, JCB, Maestro, Mastercard, PIN Train, UK Maestro and Visa, as well as personal and business cheques and cash.


Pets

Pets are not permitted in the house or on the adjoining land. Well behaved assistance dogs are welcome.

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Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.


Smoking

Smoking is NOT permitted within any part of Carraw Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.


Termination Policy

Carraw Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.


VAT

All published rates are inclusive of VAT at the current rate.


Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use below (the "Terms").  If you do not agree to all of the Terms, please do not use the Service.

This is a legal agreement ("Agreement") between you and Carraw Bed and Breakfast governing your access to and use of this Wi-Fi Service (the "Service").  

By using the wireless network you are acknowledge that you have read all the terms and conditions of this agreement, understand them, and agree to be legally bound by them.  

Carraw Bed and Breakfast reserves the right to monitor your communications and activities via this service (including their content) during transmission and in connection with use of this Service, and may disclose any such information for purposes of ensuring your compliance with this agreement, applicable law, cooperating with legal authorities, and otherwise protecting the rights, property and interests of Carraw Bed and Breakfast.  

You agree that your use of this service is a privilege and not a right. You agree that you are fully responsible for your activities while using this Service (including for any content, information and other materials you access or transmit via this Service), and that you shall bear all risks regarding use of this Service. You agree not to use this Service to engage in any prohibited, unlawful, infringing, torturous or harmful conduct; violate another party's intellectual property, privacy or other rights; or otherwise interfere with the operation, use or enjoyment of any service, system or other property.  

You are responsible for your security and privacy. There are privacy and security risks associated with wireless communications and the Internet generally. You acknowledge that Carraw Bed and Breakfast makes no assurance that your communications or activities will be or will remain private or secure, and agree that Carraw Bed and Breakfast assumes no responsibility in that regard. You agree that you, and not Carraw Bed and Breakfast, are solely responsible for your own privacy and security in using this Service, and for implementing any protections you deem to be appropriate to protect and secure your privacy, and your activities, hardware, software and systems.  

 

Disclaimer of warranty. You acknowledge and agree that this service is provided "as is", "with all faults", and "as available", you further acknowledge and agree that Carraw Bed and Breakfast disclaims all warranties and representations of any kind, whether express, implied or statutory.  

 

Termination of service. You agree that Carraw Bed and Breakfast may, at any time and for any reason, change, terminate, limit or suspend this Service (in whole or in part) or your access to this Service. Upon any termination, your rights to use this Service will immediately cease. 

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Carraw Bed and Breakfast Hadrian's Wall Northumberland Accommodation
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